Refund Policy
This page explains how CDBL handles refunds for online payments related to Online Securities Balance Inquiry (OSBI) registration and Online BO account opening preparation. It supplements the App Privacy Policy.
1. Eligibility
A refund may be considered when a payment was taken but the related registration or application could not be completed because of a verified system or payment-gateway failure, or when a duplicate payment for the same request is confirmed by CDBL.
2. Failed or incomplete payments
If your payment failed or was reversed by the payment provider (for example shurjoPay, card, or MFS), no amount is retained by CDBL for that attempt. Check your bank or wallet statement; if an amount was debited but you received no confirmation from CDBL, contact support with your transaction reference.
3. Duplicate payments
If you were charged more than once for the same OSBI registration or BO-related online payment, submit both transaction references. After verification, CDBL will arrange a refund of the duplicate amount through the original payment channel where possible.
4. Timescale
Verified refund requests are typically processed within 10–15 working days after CDBL confirms eligibility. The time for the amount to appear in your account also depends on your bank or mobile financial service provider.
5. How to request a refund or raise a complaint
Email CDBL from your registered email address with your full name, BO ID (if any), payment reference, date, and amount. You may also use Contact Information or the Customer Complaint module for formal escalation.
Email: cdbl@bol-online.com
6. Privacy
How personal information is collected and used in the CDBL App is described in the Privacy Policy.
Read the Privacy Policy